Biography
Erica Moatshe is a commercial research and client engagement professional with experience spanning business development support, account management, learning and development, operational improvement and team leadership.
Her current work focuses on identifying live commercial opportunities across the UK, assessing projects and sectors, building targeted campaigns and ensuring decision-makers have accurate, relevant information before they engage. Working across tools including Salesforce, Glenigan and Cognism, Erica combines structured research with the practical judgement required to distinguish useful intelligence from background noise.
Before moving into commercial research, Erica spent more than ten years with Autoboys Glass Services in South Africa. Her roles included broker and client liaison, learning and development, and leadership of a 12-person call-centre team. That breadth gives her a grounded understanding of the full journey from market opportunity and relationship development through to service delivery, performance management and customer resolution.
Erica has designed and facilitated internal training, coached junior colleagues, managed high-value broker relationships, monitored performance against service standards and helped improve operational processes. She brings that same combination of curiosity, clarity and follow-through to her work with DCH.
Her value lies not simply in finding information, but in understanding why it matters, who needs to act on it and what should happen next.
Areas of Expertise
Commercial Research
Identifying live projects, market signals, decision-makers and emerging opportunities through structured, multi-source research.
Opportunity Intelligence
Turning project and sector information into prioritised commercial opportunities with clear context and practical next steps.
Client & Stakeholder Engagement
Building trusted relationships, coordinating communication and maintaining momentum across clients, brokers, commercial teams and internal stakeholders.
Campaign Development
Building targeted outreach campaigns around defined sectors, audiences and commercial objectives.
Learning & Capability Development
Designing training material, facilitating learning and coaching people to improve confidence, consistency and performance.
Operational Improvement
Identifying process gaps, strengthening workflows and improving the quality and reliability of client service.
Team Leadership & Coaching
Supporting individuals and teams through clear expectations, practical coaching, performance monitoring and constructive feedback.
CRM & Commercial Discipline
Maintaining accurate opportunity data, coordinating follow-up and helping teams translate research into measurable activity.
Work with DCH
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Good research should not create more information. It should create clarity: where the opportunity sits, why it matters and what action should follow.